FAQs

Cleaning My Ecco Shoes

We recommend ECCO shoe care products, which have been developed for the care of your shoes, see summary below, but please read the instructions on the containers.

To get the best from your ECCO shoes, we recommend you follow the clean, care and protect method of shoes care.

Clean

  • All upper materials: Use ECCO Cleaning Foam, or use a slightly damp cloth to remove excess dirt. Always allow shoes to dry naturally, away from any direct heat.
  • Additionally for Nubuck & Suede use ECCO Nubuck & Suede Eraser or Suede Brush to remove dust and dirt and restore the nap to the shoe.

Care


Protect


Before wearing

Treat Nubuck, suede & textile shoes with ECCO Universal Waterproofing Spray, to protect them from dirt and dust.

All ECCO cleaning products, with the exception of ECCO Shoe Shine Sponge, can be used with GORE-TEX® lined footwear and Hydromax leather footwear.

Dos And Don'ts To Keep Your Shoes In Top Condition

The best way to keep your ECCO shoes in top condition is to wear them. All the materials that we use in our shoes benefit from being worn. Here are a few do's and don'ts:

Do:

  • Wear your shoes.
  • Use ECCO cleaning, care and protect products.
  • If shoe are fitted with CFS insole, then remove them after wear, turn upside down and leave for at least 2 hours before replacing in shoes.
  • If shoes become wet, allow them to dry slowly and naturally, and then treat with a suitable care product.

 

Don't:

  • Leave shoes for long periods without wearing.
  • Store shoes away inside plastic bags.
  • Leave them by a heat source for any length of time, e.g. fires or radiators.
  • Store them were pets can easily access them.

 

Most importantly, enjoy your ECCO shoes

Returns Policy

We will replace or refund the shoes provided they are unworn and in the original box, just returned them to us within 28 days of purchase.

After 28 days, at the discretion of ECCO Oxford, you may be entitled to an exchange or credit note, which can be used at  ECCO Oxford or vias www.ecco-shoes.co.uk

We will then process your replacement, or refund the cost of the shoes to your card. Please help us by providing a contact telephone number for processing queries only.

If you require an exchange there is an additional postage charge of £5.00.

Your statutory rights are not affected by these statements.